Clinical Incident and Consumer Engagement Officer
Core
Coordinate consumer feedback, complaints, and lived experience activities while supporting clinical incident investigations and quality improvement initiatives across the Immigration Detention Network.
Role type
Senior clinical governance and consumer engagement officer
Builds
Improved patient safety and service quality outcomes within the Immigration Detention Network
Domain
Healthcare / Immigration Detention / Clinical Governance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Clinical incident investigation, consumer complaint management, root cause analysis (RCA), risk management, quality improvement, systems thinking, human factors analysis, governance reporting
Preferred skills
Conflict resolution, mediation, open disclosure, training in clinical incident investigation methodologies
Technologies
None stated
Responsibilities
Coordinate consumer feedback, complaints, compliments, and lived experience activities; support clinical incident investigations; identify opportunities for service improvement; support corrective and preventative actions; contribute to risk management and reporting; drive organisational learning to improve patient safety and service quality
Seniority
Senior, hands-on IC