Processing Analyst
Core
Manage inventory levels and staffing to meet customer SLA requirements, analyze workforce trends, and optimize schedules to reduce overhead and improve service delivery.
Role type
Senior workforce management analyst (operations)
Builds
Staffing models, service recovery plans, and real-time incident response workflows
Domain
Workforce management / Operations / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
workforce management, inventory management, SLA monitoring, trend analysis, forecasting, scheduling optimization, incident response, database management, stakeholder communication
Preferred skills
statistics, critical thinking, leadership, Microsoft Office Suite proficiency
Technologies
Microsoft Office Suite, databases, spreadsheets
Responsibilities
Monitor inventory levels and staffing to meet SLA requirements; analyze volume trends and identify abnormalities; oversee real-time response to technical outages and incidents; design and maintain databases tracking service statistics; approve work schedules and overtime requests; facilitate calls with supervisors to review target statuses and trends; recommend workforce pivots based on analysis; ensure staff training and correct allocation.
Seniority
Mid-level, hands-on IC