Senior Engineering Manager - Agentic Process & Self-Service
Core
Lead multiple engineering teams to build and deliver scalable AI-powered customer experiences, intelligent self-service platforms, and conversational automation at Zip.
Role type
Senior Engineering Manager (AI & Self-Service)
Builds
Intelligent self-service platforms, conversational experiences, and AI-enabled customer/merchant tools
Domain
Digital financial services / AI / Customer Experience
Deliverable
product features
Required skills
Engineering leadership, AI product delivery, distributed systems, LLM orchestration, RAG, vector databases, AI safety, team development, stakeholder management (via careerplan.io/jobs/4694966006-senior-engineering-manager-agentic-process-self-service-at-zip-co-limited)
Preferred skills
Modern engineering practices, enterprise AI platforms, regulated environment experience
Technologies
LLM orchestration frameworks, Retrieval Augmented Generation (RAG), vector databases, enterprise AI platforms
Responsibilities
Lead multiple engineering teams, shape engineering strategy for AI squads, deliver scalable AI platforms, guide technical direction, develop Engineering Managers, drive engineering excellence
Seniority
Senior, hands-on leadership
