Head of Operations
Core
Overseeing day-to-day operations, ensuring efficient execution of business strategies, and driving performance across all departments in a fintech company.
Role type
Senior leadership operations executive
Builds
Operational workflows, features, and scalable processes for consumer wallets and corporate accounts
Domain
Fintech / Financial Services
Required skills
Strategic planning, team leadership, process optimization, regulatory compliance, data analysis, stakeholder management, business expansion, vendor management
Preferred skills
Master's degree, experience scaling operations in fintech/banking
Technologies
N/A
Responsibilities
Design and implement business strategies and procedures; Set performance goals and establish company policies; Lead and mentor Operations, Customer Support, Account Management, and Onboarding teams; Collaborate with Product and R&D to design operational workflows; Evaluate business performance via data and KPIs; Prepare operational reports for the CEO; Collaborate on business expansion (investments, acquisitions); Manage relationships with partners and vendors; Ensure adherence to legal and regulatory requirements.
Seniority
Senior, hands-on IC