Product Manager - Customer Platform
Core
Drive the evolution of the Bruin platform, MetTel's core enterprise telecommunications management system serving 5000 enterprise customers.
Role type
Product Manager - Customer Platform
Builds
Customer-facing capabilities including customer experience, administrative tools, reporting infrastructure, and checkout flows for enterprise clients.
Domain
Enterprise telecommunications / Managed mobility services
Deliverable
product features
Required skills
Product roadmap strategy, competitive analysis, ROI-driven prioritization, pricing modeling, revenue forecasting, technical requirements translation, stakeholder influence
Preferred skills
MBA, enterprise SaaS experience, telecom industry experience, platform/admin-tooling experience
Technologies
Bruin platform, TEM market tools
Responsibilities
Partner with UX/UI to modernize the customer portal and build admin tools; Design seamless flows for device orders, service provisioning, and accessory purchases; Drive product strategy for customer-facing reporting on wireless usage, device inventory, cost optimization, and network performance; Improve platform alerting and communication mechanisms; Build quarterly/annual roadmaps tied to business objectives; Present roadmap and business cases to executive stakeholders.