Lead System Administrator
Core
Lead Systems Administrator acting as technical escalation point for Service Desk, owning reliability, security, and operational excellence of IT services.
Role type
Senior IC Lead Systems Administrator
Builds
Core IT services, SaaS integrations, automation scripts, and operational processes
Domain
IT Operations / Cloud Infrastructure / SaaS Administration
Required skills
Incident management, root cause analysis, SaaS administration (Google Workspace, Okta, Zscaler), scripting (Bash, Python, Ruby), cloud virtualization (AWS, VMware), networking fundamentals, IT documentation, vendor management, security remediation, team mentorship
Preferred skills
ITIL Foundation certification, cloud infrastructure management (AWS, Azure, GCP)
Technologies
Google Workspace, Okta, Zscaler, Slack, Iru, AWS, VMware, Bash, Python, Ruby, Jira, Git, GAM
Responsibilities
Serve as primary escalation point for Service Desk; own maintenance and business continuity of core IT services; act as Incident Manager during outages; implement long-term solutions for recurring issues; provide advanced support for macOS, hardware, and network; design and maintain automation scripts; manage vendor relationships; investigate and remediate security issues; mentor team members
Seniority
Senior, hands-on IC with mentorship responsibilities
