Senior Manager, Insurance Customer Operations
Core
Lead core elements of Insurance Operations to drive operational excellence, product integration, and regulatory integrity across the policyholder lifecycle.
Role type
Senior Manager, Insurance Customer Operations
Builds
Operational processes, dashboards, and issue resolution frameworks for policy servicing and compliance
Domain
Insurance (Life Insurance) + Operations
Deliverable
dashboards & analysis
Required skills
Insurance operations leadership, cross-functional partnership, process optimization, audit readiness, team management, regulatory compliance, data analysis, incident management
Preferred skills
SQL, Tableau, Jira, Salesforce, QA systems, advanced degree
Technologies
SQL, Tableau, Jira, Salesforce, QA systems
Responsibilities
Drive continuous improvement across insurance operations using data and customer insights; Lead operational reviews, audit preparedness, and quality initiatives; Build and optimize dashboards and tracking tools; Serve as connective tissue between CX, Engineering, Product, and Compliance; Manage and mentor a team of operations specialists; Oversee internal audit controls and fraud validations
Seniority
Senior, hands-on IC with team leadership