IT Service Management Support
Core
Provide technical support and remote assistance to ensure IT services meet business needs for Accenture Federal Services staff and clients.
Role type
IT Service Management Coordinator
Builds
IT service delivery and support operations
Domain
US Federal Government / Defense & National Security
Deliverable
client delivery
Required skills
content management, user support, troubleshooting, application navigation, group training
Preferred skills
Microsoft Office suite, Data Analytics
Responsibilities
Identify and document system/tool requirements from Helpdesk users, manage page content audits, provide basic user/customer support and troubleshooting, provide application navigation assistance, lead training for small to medium groups
Seniority
Mid-level, hands-on IC
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