Deputy Manager - Sales & Operations
Core
Strategic business partner managing financial operations, customer service, and exception management (promotional deductions, audit claims, payments) for a team of front-line performers.
Role type
Senior manager (Financial Operations & Customer Service)
Builds
Financial Operations processes, exception management systems, and strategic business plans
Domain
Financial Services / Operations Management
Required skills
Financial Operations Management, Exception Management, Strategic Planning, Process Improvement, Project Management, Team Leadership, Data Analysis, P&L Management, Change Management, Coaching
Preferred skills
Advanced Excel, PowerPoint, Stakeholder Management, Talent Development
Technologies
Microsoft Excel, PowerPoint
Responsibilities
Review account portfolios for exception opportunities and develop game plans to deliver P&L protection; Lead key AOP projects driving internal and external process change; Partner with internal and external Business Partners to implement new processes and systems; Lead initiatives to improve and sustain field and GBS compliance; Build individual performer capability through coaching and development planning.
Seniority
Senior, hands-on IC