Snr global product support engineer II
Core
Ensure overall system performance of SiC CVD products at customer sites, resolve complex field issues, and drive continuous improvement projects.
Role type
Senior IC global product support engineer (semiconductor equipment)
Builds
SiC CVD hardware systems for semiconductor manufacturing
Domain
Semiconductor equipment / Chemical Vapor Deposition (CVD)
Required skills
SiC CVD system expertise, root cause analysis, logical troubleshooting, statistical process control, vacuum techniques, PLC programming, mechanical/pneumatic valve knowledge, MS Office, OneComm, SAP
Preferred skills
ASM specific toolsets experience, EPI/ALD/PEALD deposition experience, people management, conflict resolution
Technologies
OneComm, SharePoint, SAP, PLCs, robot controllers
Responsibilities
Resolve customer issues and drive structural solutions; lead peer teams for root cause analysis; support customer SiC CVD hardware development; maintain and enhance service procedures and checklists; explain complex technical information to customers and management; travel domestically and internationally to customer sites.
Seniority
Senior, hands-on IC with team leadership