Technical Support Engineer II (Cloud)
Core
Ensuring seamless, reliable, and high-performance experience for customers running AI workloads at scale on CoreWeave's Kubernetes-powered HPC cloud infrastructure.
Role type
Senior Technical Support Engineer (Cloud Infrastructure)
Builds
CoreWeave's AI-focused cloud platform serving data centers, hardware systems, and customer workloads
Domain
Cloud Infrastructure / High-Performance Computing (HPC) / AI
Deliverable
client delivery
Required skills
Kubernetes, Linux system administration, networking, load balancing, storage volumes, observability, High-Performance Computing (HPC), mentoring, troubleshooting, quality assurance, documentation creation
Preferred skills
CKA certification, training and coaching experience, cross-time zone collaboration
Technologies
Kubernetes, Grafana, Linux
Responsibilities
Guide and mentor team members in technical skills and troubleshooting; Provide real-time feedback and coaching on tickets; Develop and deliver training sessions; Investigate, debug, and resolve customer-impacting issues; Maintain high customer satisfaction through high-touch support; Design and implement troubleshooting best practices; Contribute to refining processes and playbooks; Serve as a technical escalation point for high-priority cases; Lead the creation of knowledge-sharing resources.
Seniority
Senior, hands-on IC with mentorship responsibilities
