Implementation Manager
Core
Own end-to-end onboarding for customers, managing data migration from legacy systems to Podium's AI Operating System and leading technical setup for Home Services/HVAC clients.
Role type
Implementation Manager (SMB)
Builds
Customer onboarding and data migration workflows for Home Services/HVAC clients
Domain
SaaS / Home Services / HVAC
Deliverable
production ML models
Required skills
Data migration, project management, technical configuration, training and enablement, stakeholder management, Excel proficiency, AI tool usage, creative problem-solving
Preferred skills
Home services or HVAC experience, SaaS onboarding experience
Technologies
Podium AI Operating System, ChatGPT, Claude, Excel
Responsibilities
Own end-to-end onboarding from post-sale handoff through full activation; Manage data migration from customer legacy systems; Lead implementation and technical setup (FSM); Deliver training and enablement to stakeholders; Manage implementations against key metrics (Time-to-launch, activation); Collaborate with Sales for clean handoff; Transition accounts to Customer Success; Identify friction and build playbooks/templates
Seniority
Mid-level, hands-on IC