Technical Services Engineer – Site Infrastructure & Enablement
Core
Provide Tier 1 technical support, equipment management, and vendor coordination for managed clinical research sites to ensure operational readiness and efficiency.
Role type
Senior Technical Services Engineer (Site Infrastructure)
Builds
Operational readiness and technical support for clinical research sites
Domain
Clinical Research / Healthcare Operations
Required skills
Tier 1 support ownership, medical equipment lifecycle management, vendor coordination, clinical research site operations, EHR/clinical systems support, procurement and logistics, equipment installation, root-cause analysis
Preferred skills
Feasibility questionnaire support, CSV/21 CFR Part 11 validation, clinical research system administration (RealTime, CRIO, CTMS, Salesforce), EHR integration implementation
Technologies
EHRs, CTMS, Salesforce, RealTime, CRIO
Responsibilities
Own Tier 1 support for all managed sites; manage medical equipment support and site build-outs; identify and coordinate ancillary-services vendors; provide backup pre-screening support; triage and resolve technical requests; support procurement and logistics; assist with equipment installation and setup; document site infrastructure processes; partner with stakeholders to improve site-support processes; travel to managed clinical sites for support activities.
Seniority
Mid-Senior, hands-on IC