Enterprise Customer Success Manager
Core
Serve as the primary point of contact for strategic enterprise-level nonprofit customers to drive product adoption, utilization, and overall satisfaction.
Role type
Enterprise Customer Success Manager
Builds
Nonprofit fundraising and donor engagement software platform
Domain
Nonprofit technology / SaaS
Required skills
Nonprofit sector expertise, B2B SaaS experience, strategic account management, upsell and renewal negotiation, CRM proficiency, cross-functional collaboration, proactive issue resolution, product guidance
Preferred skills
Experience in nonprofit fundraising operations, technical acumen, project management
Technologies
CRMs, email marketing platforms
Responsibilities
Manage the full customer lifecycle from sales closure to renewal; identify and execute upsell and cross-sell opportunities; proactively resolve complex customer issues; advocate for product updates and best practices; collaborate with sales, marketing, and product teams to align customer needs with company objectives.
Seniority
Individual Contributor, Mid-Senior level