Account Manager
Core
Manage a handful of customers as their primary stakeholder to maximize ROI on fraud, payments, and compliance products.
Role type
Senior Account Manager (B2B SaaS)
Builds
Customer success and retention for fraud risk and AML solutions
Domain
Fintech, Fraud Risk, AML/KYC, Payments
Deliverable
client delivery
Required skills
Account Management, Customer Success, Risk Management, Solutions Architecture, API integration knowledge, Fraud/Compliance domain expertise, Strategic analysis, KPI management, Project management, Business intelligence tools, Analytical skills
Preferred skills
Fintech/Payments domain experience, Technical product familiarity, Presentation skills
Technologies
Business intelligence tools, APIs
Responsibilities
Act as primary point of contact for customers, translate complex product problems into actionable solutions, advise on fraud/compliance best practices, build and monitor KPIs, collaborate with risk analytics teams to solve new fraud typologies, plan long-term customer expansion.
