Senior Operations Manager
Core
Lead a multidisciplinary team to deliver high-quality outcomes for property partners and guests, ensuring Kasa standards are met and exceeding guest expectations.
Role type
Senior Operations Manager (Hospitality)
Builds
High-performing teams and operational excellence for short-term rental properties
Domain
Hospitality / Short-term rental management
Required skills
Hotel management, property management systems, guest experience metrics (GSS/NPS), revenue management, cost control, team hiring and development, financial statement interpretation, strategic planning, data analysis, vendor relationship management
Preferred skills
None explicitly stated as preferred
Technologies
Property management systems, hospitality software
Responsibilities
Lead teams including rooms, housekeeping, maintenance, security, and F&B; Drive operating profit per unit through revenue growth and cost controls; Monitor guest feedback and eliminate recurring issues; Build relationships with local businesses and vendors; Integrate core values into decision-making
Seniority
Senior, hands-on IC