Senior Solutions Engineer
Core
Lead technical demonstrations and proof-of-concepts for AI-powered customer support agents, designing tailored solutions to resolve complex customer issues autonomously.
Role type
Senior Solutions Engineer (Pre-Sales)
Builds
AI-driven conversational agents that resolve customer tickets without human intervention
Domain
Enterprise SaaS / AI / Customer Experience
Deliverable
production ML models
Required skills
NodeJS, NextJS, TypeScript, REST APIs, AI-assisted development tools (Claude Code, Cursor, GitHub Copilot), RAG, embeddings, knowledge retrieval, cloud infrastructure concepts, basic security posturing
Preferred skills
ETL tools, data integration, Salesforce, Zendesk, Freshdesk, customer support operations
Technologies
NodeJS, NextJS, TypeScript, AWS, GCP, Azure, Claude Code, Cursor, GitHub Copilot
Responsibilities
Lead technical demos and POC exercises, partner with sales to scope engagements, engage with C-level stakeholders, build demo applications, create implementation plans, gather product feedback
Seniority
Senior, hands-on IC
