Client Services Manager
Core
Leads delivery of high-quality, person-centred Home Care services across metropolitan and regional areas, ensuring consistent client outcomes and compliance.
Role type
Senior operational leader / Client Services Manager
Builds
Home Care service delivery model and sustainable service capacity
Domain
Health care / Aged care / Not-for-profit
Deliverable
client delivery
Required skills
Team leadership, operational management, financial management, workforce planning, stakeholder engagement, aged care legislation knowledge, problem-solving
Preferred skills
Experience in health care or not-for-profit organisation
Technologies
N/A
Responsibilities
Provide leadership to Care Coordinators and Service Coordinators; oversee lead generation, referral management, and client onboarding; monitor key performance indicators including service hours and workforce utilisation; support sustainable service delivery through workforce planning; build and maintain a high-performing team; strengthen referral pathways with hospitals and community organisations; identify opportunities to improve service delivery models.
Seniority
Senior, hands-on IC
