Forward-Deployed Engineer (FDE), Strategic Accounts
Core
Embed with strategic restaurant enterprise customers to build production-scale voice AI integrations, custom agents, and tooling bridging Deepgram's platform with customer systems.
Role type
Senior Forward-Deployed Engineer (Applied Engineering)
Builds
Production-scale integrations, custom voice agents, and tooling for enterprise restaurant clients
Domain
Voice AI / Speech-to-Text / Restaurant Technology
Deliverable
production ML models
Required skills
Production-scale integration, prompt engineering, audio environment optimization, system debugging, cross-functional collaboration, rapid prototyping
Preferred skills
Experience with POS/loyalty/payment systems, restaurant industry knowledge, advanced AI tool adoption
Technologies
Deepgram APIs, cloud infrastructure, custom agent frameworks
Responsibilities
Design and maintain production integrations with third-party systems (POS, loyalty, payment gateways), monitor and optimize live voice AI performance in noisy environments, collaborate with research teams to feed field learnings back into the platform, work on-site with customer technical and business teams
Seniority
Senior, hands-on IC