Cybersecurity Services Excellence and Benchmarking Associate Manager
Core
Coordinate cybersecurity service delivery, maintain the service catalog, and execute benchmarking activities to drive process improvement and strategic roadmaps.
Role type
Associate Manager, Cybersecurity Services Excellence and Benchmarking
Builds
Cybersecurity service catalog, process repository, benchmarking asset library, and strategic roadmaps
Domain
Cybersecurity / IT Service Management
Deliverable
dashboards & analysis
Required skills
Project management, Data analysis, Service catalog management, Process improvement, Strategic planning, Risk-based decision making, Stakeholder engagement, Metric development (SLA/KPI)
Preferred skills
Leadership, Cross-functional collaboration, Agile methodology understanding
Technologies
None explicitly stated
Responsibilities
Maintain the Cybersecurity service catalog and process repository; Conduct regular service assessments and audits; Analyze customer feedback to develop improvement strategies; Support benchmarking activities and develop metrics including SLAs and KPIs; Formulate and deliver strategic plans and roadmaps for cybersecurity services.
Seniority
Manager, hands-on IC