Customer Success Engineer
Core
Provide post-sales technical leadership and guidance to enterprise clients to ensure successful adoption of Forward's network digital twin platform.
Role type
Senior Customer Success Engineer (Post-Sales)
Builds
Enterprise client adoption and retention of network automation and security platform
Domain
Networking, Security, Cloud Infrastructure
Deliverable
client delivery
Required skills
Networking fundamentals, Security fundamentals, Multi-vendor experience (Cisco, Juniper, Palo Alto, etc.), Post-sales engineering, Needs analysis, Strategic thinking, Problem-solving
Preferred skills
CCIE/JNCIE/VCDX certification, Startup experience, API-driven workflows, Scripting (Python, bash, jq, graphql)
Technologies
Cisco, Juniper, Palo Alto Networks, A10, Arista, F5, Fortinet, Python, bash, jq, graphql
Responsibilities
Provide subject matter expert advice for ongoing usage and adoption, Own post-sales technical issues and document resolution steps, Guide customers through platform adoption stages, Collaborate with Product, Engineering, Sales, and Marketing teams
Seniority
Senior, hands-on IC
