IT Service Engineer – Level 3
Core
Senior IT engineer designing and delivering robust, future-ready IT solutions for enterprise and SMB clients, acting as a technical escalation point and leading infrastructure projects.
Role type
Senior IC IT Service Engineer (Level 3)
Builds
Tailored client IT solutions, server and network implementations, migrations, and pre-sales technical guidance
Domain
IT Services / Managed Service Provider (MSP)
Required skills
Complex issue diagnosis and resolution, IT infrastructure design, cloud environment management, network implementation, server virtualization, technical mentoring, pre-sales solution design
Preferred skills
MSP operations experience, emerging technology integration, industry best practices adherence
Technologies
Microsoft 365, Microsoft Azure, Autotask PSA, Datto RMM, Datto BCDR, Veeam, Fortinet, HPE Aruba, Windows Server, Active Directory, DNS, DHCP, VMWare, Hyper-V
Responsibilities
Lead design and delivery of tailored client solutions, act as technical escalation point for complex issues, oversee end-to-end infrastructure projects, support pre-sales technical guidance, advise on technology integration, mentor junior engineers
Seniority
Senior, hands-on IC