Customer Service Officer
Core
First point of contact for customers, handling enquiries, account management, and financial assistance coordination.
Role type
Customer Service Officer
Builds
Customer service interactions and administrative support
Domain
Financial services / Utilities
Deliverable
client delivery
Required skills
Customer service, Communication, MS Excel, Computer skills, Administrative support
Responsibilities
Responding to incoming calls, Making outbound calls, Managing email enquiries, Coordinating service connections/disconnections, Processing payments, Liaising with billing/debt teams, Assisting with financial assistance programs