Student Support Officer
Core
Provide administrative and operational support to students and trainers at an indigenous-owned Registered Training Organisation (RTO), managing funded training contracts and ensuring compliance with RTO Standards.
Role type
Student Support Officer (VET Sector)
Builds
Student services and funded training contract administration
Domain
Vocational Education and Training (VET) / Indigenous Education
Deliverable
client delivery
Required skills
RTO Standards knowledge, Student Management Systems (VETtrak, aXcelerate, EnquiryMate), LMS administration, funded training contract administration, attendance monitoring, stakeholder communication
Preferred skills
RII or TLI training package knowledge, Smart and Skilled funding contract experience
Responsibilities
Provide high quality student service, support trainers and students onsite, manage phone and email enquiries, record and maintain student records, monitor course progress and attendance, assist students with LMS usage, source venues for training
