Senior Program Manager, Customer Delivery
Core
Build and lead IonQ's Delivery Excellence function to align complex delivery motions for on-premise quantum computing installs, ensuring customers get the right things on time and IonQ gets paid on time.
Role type
Senior technical program manager (delivery operations)
Builds
Operating models, reporting cadences, and a team of program managers for large-scale quantum computing customer deliveries
Domain
Quantum computing / Deep-tech hardware deployment
Required skills
Technical program management, cross-functional delivery leadership, team building, risk management, stakeholder communication, contract obligation management, operational modeling
Preferred skills
Physical hardware delivery, scaling delivery functions from scratch, Quantum Computing, Private Cloud Deployment, High Performance Computing
Technologies
Quantum Computing, Private Cloud, High Performance Computing
Responsibilities
Clarify delivery commitments and reporting obligations from contracts; Build operating models and reporting artifacts for predictable delivery; Align cross-functional teams to de-risk projects and surface tradeoffs; Coordinate sub-programs for on-time delivery and bring-up; Hire and lead a team of program managers to scale the function.
Seniority
Senior, hands-on IC with team leadership
