Customer Education Lead
Core
Own the education layer for Proton's product launches, bridging internal enablement for teams and customer-facing programs to drive adoption.
Role type
Customer Education Lead (Product-Profile)
Builds
Education programs, product academies, webinars, self-serve resources, and white-glove enablement sessions
Domain
SaaS / Cybersecurity / AI
Deliverable
product features
Required skills
Product management, product marketing, customer education, content creation across formats, data analysis, cross-functional collaboration, stakeholder management, strategic planning, facilitation, adoption measurement
Preferred skills
Experience with AI tools, analytics tools (Mixpanel, Looker), early-stage startup environment
Technologies
Mixpanel, Looker, AI tools
Responsibilities
Own education workstream for every product launch from alpha to GA, build awareness engine for new features, train internal teams (CS, Support, Sales), manage alpha/beta programs and feedback loops, deliver white-glove education for strategic accounts, build scaled education foundation, segment launches/accounts for high-touch vs scaled programs, measure education impact via adoption and deflection metrics
Seniority
Mid-Senior, hands-on IC