Customer Operations Associate
On-site
Core
Deliver exceptional customer experience and operational support to new and existing insurance agents, ensuring accuracy in policy status and compensation information.
Role type
Customer Operations Associate (Insurance)
Builds
Ethos life insurance products and agent partnership services
Domain
Life Insurance
Deliverable
client delivery
Required skills
problem solving, attention to detail, communication, time management, organization, adaptability, phone presence, written communications
Responsibilities
Ensure accuracy in information communicated to agents regarding policy status and compensation; Provide service via email, live chat, SMS, and phone; Process agent requests efficiently within defined service levels; Identify opportunities for process improvements and collaborate on solutions.