Sr. Solutions Architect, Edwin AI
Core
Senior Solutions Architect leading complex Edwin AI implementations and operating-model handoffs for enterprise customers, coordinating with ITSM workflows and third-party data sources.
Role type
Senior IC Solutions Architect (AI Observability)
Builds
Complex Edwin solutions integrating with Envision, ITSM workflows, and partner-delivered work for enterprise clients.
Domain
IT Operations, Observability, AI, Enterprise SaaS
Deliverable
production ML models
Required skills
Solutions Architecture, Enterprise SaaS delivery, ITSM workflows, Multi-platform integrations, Event correlation, Alert lifecycle design, Technical architecture, Project transition planning, Advanced customer engineering, Observability platforms
Preferred skills
None stated
Technologies
Edwin, Envision, ServiceNow, Freshservice, ConnectWise
Responsibilities
Lead complex or strategic Edwin implementations for enterprise customers; Design advanced Edwin solutions coordinating with Envision and ITSM workflows; Own architecture for complex event ingestion, alert correlation, and incident lifecycle design; Support major customers requiring advanced technical judgment; Ensure implementations drive measurable time-to-value.
Seniority
Senior, hands-on IC
