Technical Support Engineer - III (Cloud)
Core
Provide high-touch technical support and mentorship for customers running AI workloads on CoreWeave's Kubernetes-powered HPC cloud infrastructure.
Role type
Senior Technical Support Engineer (Cloud)
Builds
AI training workloads and high-performance computing (HPC) services
Domain
Cloud Infrastructure / AI / High-Performance Computing
Deliverable
client delivery
Required skills
Kubernetes, Linux system administration, networking, load balancing, storage volumes, observability, High-Performance Computing (HPC), troubleshooting, mentoring, technical presentation
Preferred skills
CKA certification, training and coaching experience, cross-time zone collaboration
Technologies
Kubernetes, Grafana, Linux
Responsibilities
Mentor team members on technical skills and troubleshooting; Review tickets for quality assurance and provide coaching; Develop and deliver training sessions; Investigate and resolve complex customer-impacting issues; Design troubleshooting best practices; Lead creation of knowledge-sharing resources; Serve as technical escalation point for high-priority cases.
Seniority
Senior, hands-on IC with mentorship responsibilities
