Area Collections Executive, Zimpeto
Core
Manage field collections and repayment processes for Sun King EasyBuy solar products, working directly with agents and customers to improve collection rates and customer satisfaction.
Role type
Senior IC Area Collections Executive (field operations)
Builds
Collection strategies and operational processes for off-grid solar product repayments
Domain
Renewable energy / Pay-As-You-Go (PAYGO) / Financial services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Credit management, field operations management, team leadership, process design, fraud detection, customer negotiation, data analysis, strategic planning, training delivery, operational monitoring
Preferred skills
Experience in MFI/Bank/Fintech/PAYGO, knowledge of rural/off-grid consumer markets, fluency in local languages
Technologies
None stated
Responsibilities
Review area portfolio and repayment trends to design collection strategies; conduct mystery market visits to assess sales quality and identify operational hurdles; report field interventions and customer insights to Sales and Risk teams; design and operationalize collection processes; coordinate repossession of products from delinquent customers; report and facilitate actions against product tampering and fraudulent practices; train field agents on repossessions and difficult collection scenarios; drive operating rhythm to ensure timely completion of collection calls and tasks
Seniority
Mid-level, hands-on IC with team coordination