Senior Billing Operations Specialist
Core
Senior owner of billing operations ensuring accuracy, explainability, and responsiveness across the Quote-to-Cash lifecycle for a fintech startup.
Role type
Senior IC billing operations specialist
Builds
Scalable billing controls, SOPs, and automation requirements for the Quote-to-Cash system
Domain
Fintech / B2B SaaS / Revenue Operations
Required skills
Billing operations, Order-to-Cash, Accounts Receivable, Financial reconciliation, Root-cause analysis, Process design, Audit documentation, Stakeholder partnership, Requirements gathering, UAT leadership
Preferred skills
NetSuite, DealHub, Stripe, B2B SaaS environment, Customer Success partnership
Technologies
NetSuite, DealHub, Stripe, Excel, ERP, GL, CRM
Responsibilities
Validate billing files pre-release for rates, eligibility, and exceptions; Manage check/ACH intake-to-application and reconciliation to AR/GL; Track credits/refunds and resolve variances; Establish service levels for open credits/disputes; Translate billing defects into system requirements; Lead UAT for billing scenarios; Report on accuracy, timeliness, and aging metrics.
Seniority
Senior, hands-on IC
