Senior Planning Partner, Content
Core
Lead strategic content planning and coordinate complex product launches within a global customer support environment.
Role type
Senior Program Manager (Content Operations)
Builds
Global content launch lifecycles and seamless customer experiences
Domain
Software / Customer Support / Content Operations
Deliverable
product features
Required skills
Strategic planning, Cross-functional stakeholder management, End-to-end launch coordination, Content scheduling and prioritization, Risk management, Process improvement
Preferred skills
Content operations experience, Agile methodologies, Virtual collaboration tools (Asana, Jira, Airtable)
Technologies
Asana, Jira, Airtable
Responsibilities
Serve as primary planning partner for assigned product areas, Own planning and coordination of content activities for product launches, Develop and communicate comprehensive content schedules, Organize and lead launch planning meetings, Partner with content strategists to identify and prioritize content affected by launches, Proactively identify potential delays and develop mitigation strategies, Prepare and distribute regular progress updates and escalation reports, Coordinate the real-time content go-live process, Continuously evaluate and refine content planning workflows
Seniority
Senior, hands-on IC
