Store Lead
Core
Partner with Store Manager to support store team members, achieve sales performance, and ensure operational excellence when acting as manager on duty.
Role type
Store Lead (Manager on Duty)
Builds
Retail store operations and customer experience
Domain
Retail
Required skills
Coaching, operational excellence, sales performance management, team leadership, customer experience management, staff training, business plan execution, data analysis, recruiting support, diversity inclusion, technology proficiency, POS system operation, physical stamina
Preferred skills
Strategic thinking, problem-solving, active listening, brand standards execution
Responsibilities
Coach and develop store staff to achieve sales and service goals, act as manager on duty to open/close stores and manage operations, communicate priorities and sales information to staff, assist in recruiting and fostering an inclusive environment, support management in achieving business plans and operational goals, train staff on operational functions and customer service expectations, resolve customer concerns, ensure store visual standards and brand initiatives are executed, conduct store meetings, and leverage customer feedback to improve performance.
Seniority
Individual Contributor, supervisory level