Engenheiro(a) de Software Sênior CX AI Copilot
Core
Build and integrate an AI Copilot for customer service representatives to resolve cases efficiently using GenAI and business rules.
Role type
Senior IC software engineer (GenAI/Copilot)
Builds
AI Copilot services, APIs, and CRM integrations for customer support agents
Domain
E-commerce / Customer Service / Generative AI
Deliverable
production ML models
Required skills
Go, React, TypeScript, Generative AI, LLMs, MCP, Skills, Tools, Relational databases, NoSQL, Search, Caching, Automated testing, Git, CI/CD, Observability
Preferred skills
Experience with agents, Maxwell, Continuous AI evaluation, Customer service products
Technologies
Go, React, TypeScript, Nordic, Fury, MCP, Maxwell
Responsibilities
Develop services and APIs in Go including MCP server capabilities; Evolve CRM experience integrated with React, TypeScript, and Nordic; Integrate the copilot with agent platforms and internal systems; Create tests, monitor production solutions, investigate issues, and contribute to technical decisions
Seniority
Senior, hands-on IC
