Billing Specialist
Core
Oversee billing operations for nonprofit customers, including invoicing, collections, account setup, and resolving payment variances.
Role type
Billing Specialist
Builds
Billing platform operations and customer account management
Domain
SaaS / Nonprofit sector
Required skills
Invoicing, collections, account management, payment variance resolution, Salesforce CRM, process improvement, cross-functional collaboration
Preferred skills
Ordway, Zuora, emerging AI capabilities
Responsibilities
Set up new customer accounts, resolve billing issues and payment variances, manage daily billing operations (upgrades, cancellations, payments, refunds), research and resolve payment discrepancies, look for process improvement and automation opportunities, manage billing cases in Salesforce, collaborate with sales and customer success teams
Seniority
Mid-level, hands-on IC