Senior Manager, Professional Services
Core
Senior technical delivery leader responsible for driving high-quality implementation execution across a portfolio of client programs.
Role type
Senior Manager, Professional Services (Technical Delivery & Portfolio Management)
Builds
Client-facing implementation programs for performance marketing solutions
Domain
Marketing Technology / Performance Marketing
Required skills
Technical implementation leadership, Cross-functional coordination, Resource planning, Offshore contractor management, Risk mitigation, Stakeholder management, Project planning, Mentoring
Preferred skills
Marketing technology familiarity, Experience with distributed teams
Technologies
Marketing technology platforms
Responsibilities
Lead complex implementation programs from kickoff through launch and stabilization, Coach and develop Implementation Managers, Partner with Functional Managers to align resources, Manage offshore contractors and distributed delivery resources, Improve delivery processes and workflows, Translate Customer Success priorities into actionable implementation plans
