Technical Product Support Engineer
Core
Provide high-quality chat and email support for a FinTech SaaS platform, troubleshooting technical and product-related issues for traders worldwide.
Role type
Technical Product Support Engineer
Builds
A leading FinTech SaaS platform used by traders globally
Domain
FinTech / Financial Markets / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, analytical thinking, independent problem-solving, written English, ability to learn complex software and financial concepts independently
Preferred skills
Background in Software Engineering, QA, Product Support, Solutions Engineering, DevOps, or Computer Science; experience in FinTech or financial markets
Technologies
None explicitly listed
Responsibilities
Investigate and reproduce customer-reported issues to identify root causes; explain technical concepts and product features clearly; deliver excellent customer experience via chat and email; continuously learn product features and trading workflows
Seniority
Individual Contributor, entry-to-mid level
