Knowledge Coordinator - Intermediate Document Control Support
Core
Manages content feedback and documentation requests from intake through closure, combining request coordination, stakeholder communication, light content editing, and basic AI-assisted process improvement to keep knowledge and support content accurate and current.
Role type
Intermediate knowledge coordinator (document control)
Builds
Knowledge articles, support documentation, metadata, process instructions, templates, and workflow content
Domain
Technical communication and knowledge management
Deliverable
product features
Required skills
Knowledge and content request management, Technical writing and light copyediting, Workflow coordination and ticket administration, Jira and content-management systems, Basic prompt writing and AI-assisted content workflows, Quality review and attention to detail
Preferred skills
Certified Document Controller (CDC), Experience with request-management and workflow tools, Data tracking and trend analysis
Technologies
Jira, RWS/Tridion, Power BI, CoPilot, ChatGPT
Responsibilities
Manage knowledge feedback and content requests from intake through validation and closure, Coordinate with content, product, support, translation, and technical teams, Perform light editing of knowledge articles and support documentation, Maintain request workflows and ticket status in Jira, Create and refine basic AI prompts and low-complexity automations, Verify completed updates for accuracy and alignment with standards
Seniority
Intermediate, independent contributor