Customer Support Specialist
Core
Bilingual German/English Customer Support Specialist managing patient onboarding, ticket resolution, and consultation flows for a digital weight-management program.
Role type
Senior IC Customer Support Specialist (Healthcare)
Builds
Patient support operations and community engagement for Juniper weight-management program
Domain
Digital Healthcare / Weight Management
Deliverable
client delivery
Required skills
Bilingual German (fluent) and English (B2+), patient empathy, problem-solving, process documentation, social media management, outbound calling
Preferred skills
CX software experience (Zendesk, Google Suite), startup experience
Technologies
Zendesk, Google Suite, Facebook
Responsibilities
Onboard new patients and manage consultation flows, triage and resolve patient support tickets, make outbound calls to ensure service delivery, own Facebook community management and weekly posts, escalate patient sentiment issues and fix bugs, maintain process documentation
Seniority
Junior to Mid-level, hands-on IC
