Cloud Engineer II
Core
Manage, support, and maintain customer AWS cloud infrastructure in production and non-production environments, focusing on reliability, availability, security, and performance.
Role type
Senior IC Cloud Engineer (AWS Operations)
Builds
Reliable AWS cloud services for enterprise customers
Domain
Cloud Infrastructure / AWS
Required skills
AWS Certified Solutions Architect – Associate, AWS Certified SysOps Administrator – Associate, AWS compute services, AWS storage services, AWS networking services, AWS database services, AWS monitoring tools, AWS security and identity tools, Linux troubleshooting, Windows troubleshooting, TCP/IP and cloud networking concepts, ITSM tools
Preferred skills
AWS Backup and recovery solutions, High Availability architecture, ServiceNow or Jira Service Management experience, 24/7 support environment experience
Technologies
AWS (EC2, S3, VPC, RDS, CloudWatch, IAM), Linux, Windows, ServiceNow, Jira
Responsibilities
Manage and support customer AWS cloud infrastructure across production and non-production environments, Handle Level 2 technical incidents involving medium to complex infrastructure issues, Troubleshoot and resolve issues across AWS compute, storage, networking, databases, and security services, Monitor infrastructure health, availability, capacity, and performance, Perform root cause analysis and implement corrective measures, Execute break-fix activities to restore services, Own assigned technical tickets and service requests, Manage customer-approved infrastructure changes, Participate in major incident management and ITIL-based processes, Work directly with global customers to understand infrastructure challenges, Coordinate with Level 1, Level 3, and other technical teams
Seniority
Mid-Senior, hands-on IC
