Patient Support Specialist, Germany
Core
Patient support specialist managing consultation flows, triaging interactions, and ensuring timely delivery of products and services for patients with obesity.
Role type
Patient support specialist (IC)
Builds
Patient onboarding, consultation management, and operational processes for a digital weight-management program.
Domain
Digital healthcare / Obesity management
Deliverable
client delivery
Required skills
Triage and resolution of patient support interactions, outbound calling, process documentation, cross-functional collaboration, product feedback escalation, adaptability to changing needs
Preferred skills
CX software experience (Google Suite, Zendesk), startup experience
Technologies
Google Suite, Zendesk
Responsibilities
Onboard new patients, proactively resolve patient tickets, make outbound calls to ensure service delivery, collaborate with care teams on order fulfillment, identify and escalate patient sentiment issues, maintain process documentation
Seniority
Junior to Mid-level, hands-on IC
