Director - MES, Engineering, EHS & Sustainability
Core
Director responsible for stable, compliant, and reliable operations of core systems, platforms, and production AI/generative AI solutions within Enterprise Systems.
Role type
Senior IC Director (Platform Operations & AI Service Management)
Builds
Digital platforms powering Finance, Procurement, HR, Legal, Compliance, and other Global Functions; production AI and generative AI solutions.
Domain
Enterprise IT Operations, Service Management (ITSM), Cloud, and AI/ML Operations
Deliverable
production ML models | dashboards & analysis
Required skills
Platform operations, Service Management (ITSM), Cloud technologies, System integration, Incident/Problem/Change/Release management, Root cause analysis, Operational readiness, Vendor management, AI service governance, Risk management
Preferred skills
Agile/Scrum, DevOps, Analytical problem-solving, Stakeholder management, Security and compliance controls
Technologies
Cloud platforms, AI/ML frameworks, Monitoring tools, ITSM tools
Responsibilities
Provide operational leadership and act as primary escalation point for platform issues; Govern incident, problem, change, configuration, and release processes; Define service vision, roadmap, and value case for improvements; Monitor platform performance and implement improvement actions; Coach service owners and operations staff; Report platform adoption and business-outcome measures; Coordinate with engineering and product teams for safe deployment; Lead operational readiness assessments; Own operational dashboards and KPIs; Oversee root cause analysis for major incidents; Manage relationships with third-party vendors; Govern incidents and changes involving AI models and components; Ensure AI-specific service risks are investigated and remediated; Lead team in using approved AI tools.
Seniority
Director, hands-on leadership & strategy
