Associate Director, Tech Delivery & Service Management
Core
Accountable for integrated delivery governance, service transition, and operational acceptance for GSK's External Manufacturing and Digital Pack portfolio, ensuring stable, compliant live services.
Role type
Senior IC program delivery and service management lead
Builds
Stable, supportable, and compliant live services for manufacturing, packaging, and digital pack operations
Domain
Life Sciences / Manufacturing / Digital Operations
Required skills
Integrated delivery governance, service transition management, portfolio financial governance, incident/problem/change management, stakeholder coordination, supplier management, benefits baselining, team coaching, continuous improvement, AI tool utilization
Preferred skills
Technology program management, complex business domain knowledge, digital product knowledge
Technologies
AI tools, enterprise platforms, B2B integrations
Responsibilities
Own coordinated transition of technology capabilities into live services; Own integrated delivery governance for the portfolio; Provide service leadership for portfolio products; Act as senior escalation point for delivery and operational issues; Govern incident, problem, change, configuration and release activities; Own service transition and operational acceptance; Own portfolio financial governance; Maintain portfolio governance dashboards; Partner with stakeholders to prioritize investments; Coach and mentor Tech Delivery and Service staff; Lead continuous improvement through simplification and automation
