Analista de Service Centers - Mercado Envíos
Core
Oversee Service Center (SVC) operations to ensure package delivery speed and quality, manage last-mile carrier relationships, and drive continuous improvement through data analysis.
Role type
Service Center Operations Analyst
Builds
Logistics operations and carrier service levels for Mercado Envíos
Domain
Logistics / Last-mile delivery
Required skills
SQL, Google BigQuery, Google Looker, Google Sheets, data analysis, process improvement, carrier relationship management
Preferred skills
Lean/continuous improvement, AI tools (ChatGPT, Gemini, Claude)
Responsibilities
Monitor SVC KPIs for quality and efficiency, define and track service levels with last-mile carriers, translate data into action plans, connect SVC with operational teams, implement operational improvement initiatives
