Senior Payroll Tax Specialist
Core
Provide timely and accurate support for multi-state payroll tax related activities, including compliance, reporting, and W2 support.
Role type
Senior Payroll Tax Specialist
Builds
Payroll tax compliance, reporting, and W2 filings for SMB clients
Domain
Human Resources / Payroll Tax
Required skills
US payroll tax knowledge (federal, state, local), Salesforce, Microsoft Office Suite, data processing, case management, regulatory compliance
Preferred skills
SME mentoring, escalation management
Responsibilities
Resolve case creation/closure and Service Orders; Provide email and phone queue support; Process payments, reports, check requests, registrations, and filings; Document customer inquiries in Salesforce; Escalate customer concerns or tax changes to leadership; Support newer Specialists as a SME.
Seniority
Senior, hands-on IC