Customer Service Coordinator
Core
Provide administrative support and customer service to internal and external stakeholders, managing insurer inboxes, data accuracy, and operational tasks.
Role type
Customer Service Administrator
Builds
Administrative workflows and customer support for insurer categories
Domain
Rehabilitation services and insurance administration
Deliverable
dashboards & analysis
Required skills
Data accuracy, inbox management, invoicing, report generation, phone communication, office operations
Preferred skills
Administration experience, Microsoft applications proficiency
Responsibilities
Monitor and acknowledge assigned Insurer inboxes and portals, set up and update estimates for new referrals, generate internal account reports on referral growth and performance, deliver over-the-phone customer service, manage stationery supplies, petty cash, car maintenance, and office requirements, adhere to KPIs guidelines for data maintenance and task completion
