O2C OPL NAM Vx
Core
Deliver end-to-end Order to Cash (O2C) operations, strategy, and performance for the North America Vaccines region, managing BPO providers and operational teams.
Role type
Senior Operations Lead (Order to Cash)
Builds
Operational stability and KPI performance for O2C processes (Credit, Collections, Disputes, Cash Application)
Domain
Healthcare / Finance Operations
Required skills
End-to-end O2C operations, SAP O2C (FSCM), Team leadership, KPI management, Process optimization, Stakeholder management, ERP/S4Hana deployment support
Preferred skills
Lean/Six Sigma, Data analytics, Change management
Technologies
SAP, S4Hana, FSCM
Responsibilities
Oversee day-to-day O2C operations and BPO provider performance; Lead and develop operational teams; Monitor and drive performance against operational KPIs; Implement process, system, and control changes; Manage operational issues and root cause analysis; Act as primary operations contact for stakeholders.
Seniority
Senior, hands-on IC