ServiceNow Business Analyst
Core
Leading ServiceNow projects by translating complex business requirements into technical designs and solutions for federal clients.
Role type
Senior ServiceNow Business Analyst
Builds
ServiceNow applications and solutions for federal government clients
Domain
Federal Government / Low-code Platform (ServiceNow)
Required skills
ServiceNow modules (GRC, SPM, ITSM, App Engine, Scoped Apps), Software Development Lifecycle, Agile methodologies, Requirements gathering, Process mapping, Stakeholder management, Functional documentation
Preferred skills
ServiceNow certifications (CSA, CIS, CAD), Agile/SCRUM/SAFe certifications, Low-code/no-code platforms (Power Apps, UiPath, Power BI), Financial management knowledge
Technologies
ServiceNow, Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, Tableau
Responsibilities
Interact with clients to identify and translate functional requirements; Design and develop ServiceNow applications; Capture current state processes and design future state processes; Conduct technical assessments and provide recommendations; Build functional work products like process maps and design documents; Support functional product testing and training activities.
Seniority
Senior, hands-on IC