Iberia Customer Account Operations Manager- Native Portuguese speaker
Core
Manages operational business relationships for mid-size to large domestic accounts, conducting complex operational analysis and driving resolution of operational issues.
Role type
Senior IC account operations manager
Builds
Operational performance reviews and improvement plans for customer/partner accounts
Domain
Supply chain / Customer service / Financial management
Deliverable
dashboards & analysis
Required skills
Native Portuguese fluency, English fluency, complex operational analysis, project management, negotiation, business acumen, process improvement
Preferred skills
Supply chain experience, customer service experience, procurement experience, financial management experience, large account management experience
Technologies
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Manage operational business relationships for mid-size to large domestic accounts; Conduct and review highly complex operational analysis; Act as a point of escalation to resolve operational issues of medium to high complexity; Represent customer/partner needs and provide business requirements to projects; Prepare and run operational performance reviews with customers/partners; Consult and advise on operational matters to internal clients; Proactively communicate operational process changes to customers/partners and internal clients.
Seniority
Mid-Senior, hands-on IC
