Senior Product Manager, Integrations
Core
Define and own the end-to-end integration layer for enterprise AI agents, enabling them to read from and take actions within customer systems like CRMs, ticketing tools, and commerce platforms.
Role type
Senior Product Manager, Integrations
Builds
The underlying integration platform, tooling, and frameworks that allow Maven to ship new integrations rapidly and support autonomous agent actions.
Domain
Enterprise AI, Customer Support, Integration Platforms (iPaaS)
Deliverable
production ML models
Required skills
Product management for integrations/APIs/iPaaS, experience with CRMs (Salesforce, HubSpot), ticketing systems (Zendesk, ServiceNow), knowledge bases (Confluence, Notion), commerce (Shopify, Stripe), identity (Okta, Auth0), REST/GraphQL APIs, webhooks, OAuth, event streams, PRD creation, startup and scaled environment experience, AI/LLM/autonomous agents strategy.
Preferred skills
P&L ownership, partner ecosystem strategy, marketplace listings (AppExchange, Zendesk Marketplace), cross-functional GTM partnership.
Technologies
Salesforce, HubSpot, Zendesk, ServiceNow, Confluence, Notion, Shopify, Stripe, Okta, Auth0, REST, GraphQL, OAuth, webhooks, event streams.
Responsibilities
Define roadmap and prioritization for the integration portfolio, own the underlying integration platform architecture, manage depth versus breadth tradeoffs for integrations, engage directly with enterprise customers to translate stack requirements, define and test agent actions within customer systems, develop partner ecosystem strategy, partner with GTM and Customer Success.
Seniority
Senior, hands-on IC